We specialize in Program and Construction management, one the few Puerto Rico-based providers for this service. We can handle all the processes of a program’s portfolio of related projects, starting from the pre-construction phase, to the construction and closure stages. Custom successfully integrates key program elements and stakeholders, from planning and design to construction to address program objectives.

Our commitment is to provide cost efficient services that complements our clients’ operations by providing the necessary tools, resources and knowledge that will guarantee an on-time/on-budget/on-quality delivery of their projects so that they can concentrate on their core business and accelerate the return on their investments.

Custom is an essential partner in disaster management and recovery response, providing ample experience and expertise on full display across the complete range of federal funding sources, including FEMA (section 428, section 404, section 406, 406 HMP), CDBG-DR, CDBG-MIT and more. We serve both governmental and private sector entities.

We are highly capable of managing all aspects of disaster response, thanks to our extensive knowledge and experience working with private and government agencies. We provide rapid response and recovery services to maximize community resilience and achieve desired results.

Custom offers clients the following services:

Program & Construction Management

Disaster Recovery

FEMA Public Assistance program management for utilities, states, and municipalities

On-call contracting and consulting for engineering and construction-related services

HUD CDBG-DR / CDBG-MIT program & project management

Federal Programs and Regulatory Compliance

Grants Management


Program management requires experience and maintaining a balance between multiple projects. Each project has a particular cycle and each program has different stages, which makes the program management function highly challenging, but one that adds critical value. Custom’s program and project management capabilities include:

  • Integration Management
  • Scope Management
  • Time Management
  • Cost Management
  • Quality Management
  • Human Resources Management
  • Communications Management
  • Risk Management
  • Procurement Management
  • Stakeholder Management

Regulatory compliance is our priority

Few companies have the expertise that we have developed in the area of regulatory compliance with local and federal government requirements such as NEPA, Davis Bacon, Section 3 and housing quality standards. In fact, we have specialized personnel dedicated to perform this function.

Custom has created highly structured standard operating procedures (SOPs) for all key processes, starting with the pre-construction stage to ensure to uniform compliance with all the objectives of the program through all its stages. Our SOPs include, and are not limited to the following areas and processes:

  • Contract Administration
  • Procurement Management
  • Schedule Control
  • Change Control
  • Document Control
  • Construction Claims
  • Regulatory Compliance
  • Wage Compliance
  • Safety Compliance

Unparalleled federally funded experience

Custom Group has extensive experience in handling regulatory compliance issues for federally funded programs from FEMA Public Assistance (PA), CDBG-DR, CDBG-MIT, HOME, LIHTC and HTS, among others. We are staffed to manage any private and public funded program’s planning, processes and protocols, programming, environmental, construction, project management and regulatory compliance functions, in strict accordance to the established guidelines.

Some of our large-scale recovery programs and projects include:

  • HUD Voluntary Compliance Agreement (VCA) for the Puerto Rico Public Housing Administration
  • U.S. Department of Housing and Urban Development’s (HUD)-funded Repair, Rebuild, or Relocation Program (R3) for the Puerto Rico Department of Housing
  • FEMA Permanent Works Program for the Puerto Rico Public Housing Administration (PRHA)
  • Community Energy and Water Resilience Installations Program (CEWRI)
  • Non-Federal Match Program for the Puerto Rico Public Housing Administration (PRHA)
  • FEMA Permanent Works Program for the Sociedad Española de Auxilio Mutuo (SEAM / Hospital Auxilio Mutuo)