Eligibility Manager

Job Description

The Eligibility Manager shall assist the Deputy Program Manager in the implementation of the tasks and sub-tasks for the FEMA Public Assistance (PA) projects and FEMA Hazard Mitigation Grant Program (HMGP) under the CDBG-DR Non-Federal Match Program as required by the PRDOH guidelines. This task involves providing support services to PRDOH for outreach, intake, and technical assistance to applicants until they execute a formal subrecipient agreement with PRDOH, including the evaluation of procurement document for subrecipient’s projects; services to PRDOH to manage subrecipients with executed formal agreements evaluating projects for eligibility and compliance with the Program guidelines; and services to PRDOH during construction of subrecipient’s projects from match payments through close-out.

Reports to: Deputy Program Manager


Critical Tasks & Responsibilities

  • Support the Project Manager in daily operations and identified responsibilities.
  • Perform initial review of Match Payment Application documentation including but not limited to FEMA Project Worksheets (PW), Supporting Cost Documentation, FEMA Records of Environmental Clearance (REC), CDBG-DR Eligibility, Benefit Cost Analysis, Section 3, Labor Compliance and Davis Bacon, Procurement, and Closeout packages.
  • Retrieve, organize and store all documentation related to CDBG-DR Non-Federal Match programs necessary to justify match payment of costs utilizing CDBG-DR funds using all available tools and access to the Systems of Record implemented by the PRDOH, COR3, and FEMA.
  • Prepare recommendations of match payments.
  • Implement and conduct all required activities established by Project Manager’s logistics and plans for the Non-Federal Match program.
  • Provide direct support to Project Manager in coordinating, conducting, and documenting all necessary meetings, including outreach activities, trainings and workshops.
  • Provide all necessary support in the development, preparation and submission of required deliverables to PRDOH, including monthly reports
  • Lead, coordinate and supervise the Eligibility Analyst team tasks.


Required Competencies and Qualifications (technical, academic, experience, values, behaviors):

  • Academic – bachelor’s degree or higher education included but not limited to Engineering, Architecture, Project Management, or similar studies;
  • Experience – at least four (4) years of experience previous project management or related experience;
  • Must have demonstrated experience in the following, but not limited to, document management, auditing procedure development and implementation, compliance review procedures, policy interpretation and implementation, team leading in auditing and policy reviews, reporting techniques, and data system usage
  • Fully bi-lingual (both written & verbal);
  • Technical Skills – highly proficient in MS Excel, MS PowerPoint, MS Project and other PM software; understanding of construction drawings and specifications; technical writing skills;
  • General Management – leadership, sound judgement, team player, follow communication protocols, excellent communication skills, multi-tasking (work on multiple projects simultaneously);
  • Project Management Skills – systematic thinking; good analytical skills; process oriented; capable of managing & shuffling priorities based on the needs of Custom’s executives; able to facilitate decisions & prioritize demand; capable of managing and addressing simultaneously multiple issues & risks while being able to recognize when escalation is needed;
  • Personal Attitude – highly motivated; good organizational skills; ability to follow directions; willingness to learn; result driven; able to work effectively and manage relations with senior executives from diverse departmental groups; able to work under time pressure; detail oriented.


Desired Competencies and Qualifications (experiences, training, etc is a plus but not required)

  • Skills: Performance Management, Project Management, Foster Teamwork, Supervision, Quality Management, Tracking Budget Expenses, Results Driven, Delegation, Time Management, Proactive, Staffing.
  • Academic – PMP Certification, preferred.



  • The items above are for the purpose of providing you with a general description of the nature of the duties and functions. It should not be construed as an exhaustive list of duties, responsibilities and skills required for the position. You may be assigned additional tasks not described related to the position in compliance with the demand of the operation and it does not diminish in any manner the obligations to the personnel’s existing responsibilities.

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